What is Captioned Telephone?
Do you ...
  • have difficulty hearing on the phone?

  • misunderstand conversations due to background noise?


Have you ...
  • said, “What? Can you repeat that, please?”


If you answered YES, we’ve got the solution for you!


The captioned telephone service from CapTel North Carolina (CapTel NC) offers the ability for anyone with hearing loss to HEAR the other person and READ captions of everything that is being said during a telephone conversation.

CapTel NC Service Availability:

CapTel NC is available 24 hours a day to users at no charge. However, users are responsible for their long-distance charges.


Spanish-to-Spanish captioning is available for calls 8:00 a.m. to midnight Eastern Standard Time seven days a week.

How Does CapTel Work?
Benefits & Features
Testimonial Videos
How Does CapTel NC Work?
CapTel NC Testimonial Videos
CapTel NC Benefits & Features
How does CapTel NC work?


As the CapTel User dials, the phone automatically connects to a captioning service.  The CapTel User
talks directly to the Other Party.



The Other Party talks to the CapTel User while the Captioning Operator listens.



The Captioning Operator transcribes the Other Party’s message into text by using voice-recognition technology. 



The CapTel User listens and reads the Other Party’s conversation 

on the CapTel phone.


CapTel Customer Testimonial Videos

Watch the below videos to see people think of CapTel services.

CapTel's Features and Benefits


  • Large screen with easy-to-read captions

  • Built-in answering machine

  • Built-in WiFi (except CapTel 840)

  • Built-in speakerphone

  • One-touch button to reach customer service 24 hours a day

  • Available in Spanish

  • Costs nothing, except for long-distance calls

  • Phone calls are placed in a typical manner

  • The procedures are easy to follow

  • All of the words, emotions and sounds are present

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.


CapTel North Carolina (CapTel NC) is funded by a surcharge on landline and wireless telephone bills in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.


CapTel NC is not compatible with PBX systems, VOIP phones or digital landlines; an analog or DSL with filter landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.


"Let's Stay Connected" is a trademark of CapTel North Carolina. ©2020.  


CapTel is a registered trademark of Ultratec, Inc.