What is Captioned Telephone?
Do you ...
have difficulty hearing on the phone?
misunderstand conversations due to background noise?
Have you ...
said, “What? Can you repeat that, please?”
If you answered YES, we’ve got the solution for you!
The captioned telephone service from CapTel North Carolina (CapTel NC) offers the ability for anyone with hearing loss to HEAR the other person and READ captions of everything that is being said during a telephone conversation.
CapTel NC Service Availability:
CapTel NC is available 24 hours a day to users at no charge. However, users are responsible for their long-distance charges.
Spanish-to-Spanish captioning is available for calls 8:00 a.m. to midnight Eastern Standard Time seven days a week.
How Does CapTel Work?
Benefits & Features
How does CapTel NC work?
As the CapTel User dials, the phone automatically connects to a captioning service. The CapTel User
talks directly to the Other Party.
The Other Party talks to the CapTel User while the Captioning Operator listens.
The Captioning Operator transcribes the Other Party’s message into text by using voice-recognition technology.
The CapTel User listens and reads the Other Party’s conversation
on the CapTel phone.
CapTel's Features and Benefits
Large screen with easy-to-read captions
Built-in answering machine
Built-in WiFi (except CapTel 840)
One-touch button to reach customer service 24 hours a day
Available in Spanish
Costs nothing, except for long-distance calls
Phone calls are placed in a typical manner
The procedures are easy to follow
All of the words, emotions and sounds are present