Technical Support

There are four ways to request CapTel technical support.


Back to Smart Support
CapTel NC Set-Up Guide
Click for
set-up guide
CapTel NC Repair Your Phone
Click to
request a repair
CapTel NC Installation Request

Prefer to read the set-up guide online?


CapTel NC has all the information to download for your review.

Is your CapTel phone not working?


Don’t be discouraged. Contact CapTel’s repair service via our online form.

Set-Up Guide
Repair Your Phone
Installation Request
Online Chat

Don’t know how to install your CapTel phone? 


No worries! We can send a consultant to install the phone at your home or office at no cost!

Need to chat with CapTel Technical Support?


CapTel has online reps who are available 24/7 for technical support or to answer questions about your phone or service.

Click for
installation request
Click for
chat online

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.


CapTel North Carolina (CapTel NC) is funded by a surcharge on landline and wireless telephone bills in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.


CapTel NC is not compatible with PBX systems, VOIP phones or digital landlines; an analog or DSL with filter landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.


"Let's Stay Connected" is a trademark of CapTel North Carolina. ©2020.  


CapTel is a registered trademark of Ultratec, Inc.

  • Facebook Social Icon