Face to Face

CapTel NC offers an innovative way to bring our outreach service directly to you as a North Carolina consumer wanting 1-on-1 training or installation anywhere and anytime.

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If you want one-on-one training or an installation of your captioned telephone, no problem! CapTel NC delivers – literally. With our CapTel NC Face to Face service, you can save time by having a CapTel NC consultant come directly to you at your convenience.


The Face to Face experience is easy! Fill out the online form for installation or one-on-one training with a CapTel NC Consultant.

CapTel NC Installation Request
Installation Request

Don’t know how to install your CapTel phone? 


No worries! We can send you a consultant to install the phone at your home or office!

Click below to request an installation appointment.

CapTel NC 1 on 1 Training
1:1 Training

CapTel NC offers one-on-one training to teach you how to use your CapTel, complete with tips on how to get the most from the phone.  To request this, click below and fill out the form. When a date and time is set up, a CapTel Consultant will be sent to your preferred location, home or office.

Click below to make an appointment online.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.


CapTel North Carolina (CapTel NC) is funded by a surcharge on landline and wireless telephone bills in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.


CapTel NC is not compatible with PBX systems, VOIP phones or digital landlines; an analog or DSL with filter landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.


"Let's Stay Connected" is a trademark of CapTel North Carolina. ©2020.  


CapTel is a registered trademark of Ultratec, Inc.

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