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You have the freedom to choose!


To learn more about CapTel NC service and products, choose from two options below.

CaTel NC How-to-do Videos
How-to Videos
With accessible videos, learn how to use your CapTel phone.
Click below.
CapTel NC Training
Request a CapTel consultant to come to your location and train you on how to use a CapTel phone.
Click below
Our free monthly webinars help anybody learn about CapTel NC services.
Click below.
How-to Videos

coming soon


CapTel NC offers group or one-on-one training to help you or your agency to learn how to use a CapTel phone and other techniques. 


Click below to fill out the form online.  When a date and time is set up, a CapTel consultant will be sent to your location, home or office for training sessions.


Webinars are now available for people with a hearing loss, agencies working with people who have hearing loss or advocates interested in learning about CapTel NC service.​

Topics will include:

  • Understanding captioned telephone service

  • How to use CapTel

  • Different phone models

  • How to get the device

It's easy to use WebEx.  Click here to sign up and receive an email with instructions on joining the next event

Webinars are FREE for participants.


FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.


CapTel North Carolina (CapTel NC) is funded by a surcharge on landline and wireless telephone bills in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.


CapTel NC is not compatible with PBX systems, VOIP phones or digital landlines; an analog or DSL with filter landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.


"Let's Stay Connected" is a trademark of CapTel North Carolina. ©2020.  


CapTel is a registered trademark of Ultratec, Inc.

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